Terms & Conditions
Thank you for visiting our site and shopping with Kurashi Japanese Crafts. Here is a list of details you'll need to know before browsing our site and placing an order with us.
Prices on Kurashi Japanese Crafts are subject to change without notice.
We accept payment via Visa/Master debit/credit card and Paypal. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged. If you want to pay via Paypal, please kindly contact us and we’ll send you through a payment link. We apologise that we’re still working with the online shop platform to fix the integration of Paypal into our website.
Each piece of works is well-inspected before mailing out. If you have encountered defects, you have 7 days upon receipt of your work to apply for a refund. When asking for a refund, please email email@example.com, specify a reason why, and return the work in the condition in which it arrived. Please be noted that as our works are handcrafted in the sense of artists’ styles, smooth and shiny finishes may not be the definition of a perfect condition for our works.
All items must be returned in "as-new" condition in their original packaging. Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to Kurashi Japanese Crafts.
Please allow up to 3 working days for us to process your order prior to shipping. Working days exclude weekends and public holidays. All orders are delivered by Australia Post Registered Mails with damage insurance covered. They are tracked and will require a signature. You may prefer to choose a delivery address where you know someone will be available to accept the delivery.
We do provide international shipping. Simply contact us with the list of products that you’re interested in. We’ll reply with quotes of shipping costs including damage insurance cover for your option.
Duties and Taxes
International packages may incur taxes and/or duties. Please familiarise yourself with your country’s fees and policies before placing an order. Kurashi Japanese Crafts is legally obligated to enter the full value of orders on customs forms.
We will try our best to fulfil every order as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding our customers for the full amount immediately.
We reserve the right to refuse or cancel any order in the following situations, without being liable for any damage or costs:
*Your billing information is not correct or not verifiable;
*We could not deliver to the address provided by you.
*Purchases are being made for resale. (Due to the limited quantity of our items that we sell and agreements with the artists /makers /suppliers as to the final selling price and other conditions, they are available to be sold to end users only. We cannot accept orders that are intended solely for re-sale. This includes multiple orders of the same item to be shipped to companies that provide re-packing services.)
We reserve the right to refuse bulk orders.
Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without further notice.